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Customer Service



 
 
Credit cards we accept
Priti NYC accepts the following credit cards: Visa, MasterCard, Discover and American Express. We do not accept personal checks, cash or money orders.

Sales Tax
Priti NYC is located in New York, and therefore, all orders shipped within New York, will be charged sales tax. Orders shipped outside of New York will not be charged sales tax.

Return Policy
All Priti NYC items are FINAL SALE.  Returns are not accepted by Priti NYC.
*This return policy applies only to items purchased only at www.pritinyc.com, items purchased in other retail stores that carry our products cannot be returned through our online site.
All purchases on gift certificates are final and returns are not accepted.
 
Shipping Information
Orders received by 10am EST Monday through Friday will be processed that day. Orders received after 11am EST will be processed the following business day. Orders received on weekends and holidays will be processed the next business day. We use USPS and FEDEX as our shipping company and therefore  we are able to deliver to APO/PPO addresses. If you are unable to be home when your order is delivered you may want to use a  to be signed for method to guarantee delivery.
 
We also ship to international destinations... 
Attention: International Clients selecting USPS 1st. Class International Shipments.
Please Note: 1st. Class International shipment can take up to 6-10 business days for delivery.
This service does not offer any guarantee of shipment. The customs ID is not a tracking number,
this is just a confirmation number that the package was processed and scanned when picked up
by postal service. It will show nothing else until it arrives in destination country and has cleared customs.
Therefore, we do not suggest selecting 1st. class service.You may want to choose a method that needs to be signed for. Email us if you have any problems placing an international order.
 
Shipping Charges Vary
All packages are shipped USPS & FEDEX:

Ground (5-7 business days)
3 Day Select (3-4 business days)
2nd Day Air (2 business days)
Next Day Air (1 business day)

Gift cards - Emailable (1-2 business days)

Tracking an order
You will receive an order confirmation from Pritinyc.com via email, which will include the USPS/FEDEX tracking number, once your order has been processed.

Modifying/changing an order that has been placed
Once an order has been shipped, we are unable to make any revisions, including cancellation(s).

Gift Cards
Gift cards are available for purchase online. Please select the amount of the gift card and proceed to checkout. At this time, gift cards can only be redeemed in our retail store.


*Upon receipt of returned goods, Pritinyc.com reserves the right to deny credits if the merchandise does not meet the company’s return policy.

Credit Card Refunds
Once your package has been received by Pritinyc.com, your refund will be processed in the original form of payment within 3 business days. Note: Banking institutions may require additional time to process and post your refund.

Corporate Office
PRITI NYC
425 East 13th. Street
New York, NY 10009
phone: (888) 553-5753
email:
Info@pritinyc.com